1. When to order?

• We recommend booking as soon as possible to guarantee our availability to meet your desired collection/delivery date.
• Custom orders will only be taken if we have availability for your chosen day.
• Custom orders must be submitted at most 2 weeks before your chosen day.

Orders submitted with less time, will be charged an express order fee

2. How to order?

Email or DM us with the following information:

• Product and quantity Conchas will be individually packaged unless you request them unwrapped.
• Minimum order: 10 items
• Your details Name, address with postcode, email and contact number
• Delivery or collection date

Feel free to use our handy template below:

Hi! 

I am [NAME]. I would like a custom order: 
Product: [CHOOSE FROM: Classics | Single Colour | 2/3 colours | Decorated]
Quantity: [NUMBER]

My details are: 
[FULL NAME]
[ADDRESS WITH POSTCODE]
[EMAIL]
[CONTACT NUMBER]

I would like [DELIVERY/COLLECTION] on [DATE]

Thank you! 

3. Payment

After receiving your custom order request, we will share the payment details. Orders must be paid in full.

Once we’ve received your payment, your order is confirmed.

Cancellations

To get a full refund, cancellations must be made 72 hours before the chosen date.

4. Delivery methods

We have a few options for delivery and London collection:

• Within London, collection starting at £15 (guaranteed delivery)
• Postal via Royal Mail (not guaranteed)
  • Track24 (1-2 days) £7.90
  • Next Day by 1pm (1-2 days) £18.35

Thank you for your support!